IntrepidTEFL Terms & Conditions

1. About these terms

Please read these terms before buying an IntrepidTEFL course. They explain what you’re buying, how access and support work, and how to contact us about problems or cancellations.

These updated terms apply to new purchases made after this version is published. For an earlier purchase, the terms and course description agreed at the time of that purchase continue to apply. We won’t use this update to remove an existing entitlement.

Contact us at tutor@intrepidtefl.com or through https://intrepidtefl.com/contact/. Nothing in these terms excludes or restricts consumer rights that the law gives you.

2. Course options and payment

Our current one-time course prices are 120-hour Standard: $27 USD; 120-hour Premium: $39 USD; 150-hour Standard: $35 USD; and 150-hour Premium: $49 USD. Check the course name, inclusions and total price at checkout before paying. Any applicable taxes or optional charges will be shown before you confirm your purchase.

New course payments and learning take place on our private learning platform at tefl.institute/intrepidtefl/. IntrepidTEFL creates and updates the course content and provides the support included with your selected course. The platform hosts the learning experience and payment process.

After successful payment and enrollment, use your platform account to access the course. Your receipt or payment confirmation should arrive by email. If it doesn’t, check your spam folder and contact us with your purchase details.

3. Your account and login

Use your own name and a working email address when you enroll. Keep your login details secure and don’t share your account or allow someone else to complete assessments for you.

Newer courses have been delivered through our LMS since the end of May 2026. Access them at https://tefl.institute/intrepidtefl. Earlier courses remain accessible through https://intrepidtefl.com/student-zone, subject to the terms of the original purchase. Your old website login and your LMS login may be different.

If a payment or account error prevents access, contact us promptly. We’ll investigate and arrange the access, correction or other remedy you’re entitled to.

4. Access periods and extensions

Standard courses include 6 months of platform access. Premium courses include 24 months of platform access. This applies to both the 120-hour and 150-hour options. Your access period starts when your paid enrollment becomes active; delaying your first lesson doesn’t postpone the deadline.

Complete the required work and download any available resources before your access expires. If an issue on our side materially interrupts access, we’ll arrange an appropriate remedy, which may include additional access time.

If you need an extension, contact us before your deadline. Extensions are subject to availability, and we’ll confirm the additional access period and fee in writing before you pay. No fixed extension fee is promised by these terms.

5. What Standard includes

Standard includes industry-standard core TEFL units, a full online teaching unit, text lessons with selected videos, quizzes and core teaching scenarios, a content review download, basic job support and a digital QR-verifiable certificate after successful completion.

Support is included for account access, technical issues and basic course-related inquiries. Standard doesn’t include the ongoing tutor support or additional feedback features offered with Premium.

6. What Premium adds

Premium includes the core course content and certificate benefits, with 24 months of access, tutor support, more videos of teachers teaching lessons, more scenario-based learning with tutor-written feedback, and more practical tasks.

Premium also includes a content review download and a job support bundle with CV-making help, interview guidance and a TEFL travel guide. Tutor-written scenario feedback may be provided as prepared explanations within the course. It doesn’t mean every response or practical task receives individual marking unless the course description expressly says so.

7. The 150-hour course and certificates

The 150-hour options include the 120-hour core and online teaching unit, plus deeper training for children, very young learners, including sight-word teaching, and adults beyond the basics.

On a 150-hour course, you’ll earn a 120-hour certificate after successfully completing that stage and a 150-hour certificate after successfully completing the full course. A 120-hour purchase provides the 120-hour course and certificate only.

8. Learning format and equipment

Courses are online and self-paced within the purchased access period. Text is a main teaching method, supported by the videos, scenarios, quizzes and tasks described for your course. Not every lesson contains every type of media.

You’ll need a suitable internet-connected device, a current web browser and a working email account. Before buying, try the free lesson at https://intrepidtefl.com/free-tefl-course-lesson/ to check the learning format and basic compatibility.

These courses don’t include a supervised teaching practicum or a Level 5 qualification. Course hours describe the training program; the time an individual learner takes to finish will vary.

9. Assessments and resits

You must complete the required lessons, tasks and assessments for your selected course. Each unit quiz requires a score of at least 75% to proceed. The final assessment also requires at least 75%.

You may resit each midterm and final assessment up to 3 times after the initial attempt. If you use the available attempts without passing, contact us. A refresher lesson or review activity may be required before any further attempt is agreed.

Certificates are issued only after successful completion of the relevant requirements. Buying access doesn’t guarantee a pass.

10. Support and response times

Email tutor@intrepidtefl.com with your full name, enrollment email, course name and a clear description of the issue. Please don’t send your password or full payment-card details.

We aim to respond to technical inquiries within 12 hours under normal circumstances, but please allow up to 24 hours. Weekends, public holidays and unusually complex issues may take longer. This is a response target, rather than a promise that every issue will be resolved within that time.

Tutor support is included with Premium during its access period. Standard support is described in section 5.

11. Digital certificates and verification

Your included digital certificate becomes available after you’ve successfully completed the relevant course requirements and your completion is recorded. Check that your account name matches the name you want on your certificate.

Online verification is usually updated within 1 hour, although occasional processing or technical delays can occur. If your certificate or verification record is still unavailable after 12 hours, contact us.

The digital PDF certificate is included in the course price. You may retain it and print your own copy. If you need a separately produced hardcopy or a specially finished certificate, ask us for current availability, production costs and delivery charges before ordering.

12. Apostilles and third-party services

Our certificates can be submitted for notarization and apostille processing. If you use an external document-service provider, you’ll pay that provider separately, send the digital certificate we provide and select the return-delivery option you need.

The external provider will confirm its price, documents, processing time and delivery terms. Its charges aren’t included in your course fee. Confirm the requirements with your employer or the relevant authority before ordering. We don’t guarantee an external provider’s processing or courier times.

13. Course downloads and personal use

Your included content review download is for your own study and reference. You may retain a copy you’ve lawfully downloaded after your platform access expires. That doesn’t extend access to the online lessons, assessments, updates or support.

If an earlier purchase expressly included lifetime reference-content access or another continuing entitlement, we’ll honor that commitment under the terms agreed for that purchase.

14. Our additional 14-day refund offer

In addition to any statutory rights, we offer a full refund of the course fee if you request it within 14 calendar days after the day of purchase, provided you haven’t completed more than 20% of the course, downloaded paid course resources or received a course certificate.

For this offer, the 20% threshold means the completion percentage recorded for your purchased course on the learning platform. It isn’t a fixed number of units. We may use recorded lesson access, quiz attempts, progress, resource downloads and certificate issuance as evidence of supply and use when assessing a refund request. Viewing the public free lesson doesn’t count toward this threshold.

Email tutor@intrepidtefl.com with a clear request to cancel, your enrollment email, course name and purchase details. You don’t need to give a reason. We’ll check the request against the applicable terms and your statutory rights.

After the 14-day offer period, or if its usage conditions aren’t met, a change-of-mind refund isn’t normally available under this additional offer. Your statutory cancellation rights and rights where content or services are faulty, unavailable or not as described remain unaffected. The usage conditions in this section don’t override those rights.

15. Statutory cancellation rights and immediate access

Depending on the law that applies to your purchase, you may have a statutory right to cancel an online contract within 14 days, or other cancellation rights. These rights are separate from the additional refund offer in section 14.

Where applicable law permits, your statutory change-of-mind cancellation right for digital content ends when supply begins after you’ve given prior express consent to immediate supply and acknowledged that you’ll lose that right. We must also provide any confirmation required by law. Where these conditions have been met, you aren’t entitled to a change-of-mind refund under that statutory cancellation right merely because the purchase was made less than 14 days ago. Our additional refund offer in section 14 may still apply.

Lesson access, quiz attempts, recorded progress and downloads may demonstrate that digital content has been supplied and used. We’ll consider those records together with the consent, acknowledgment and confirmation recorded for your purchase. We won’t rely on a usage threshold to restrict a statutory cancellation right that you still hold.

Where a course also includes tutor or other services, the cancellation rules for those services are considered separately. Any deduction for services already provided must be permitted by the applicable law and supported by the required information and request to start early.

Nothing in this section removes your rights concerning faulty content, inadequate services or a course that doesn’t match its description.

16. Refund processing and duplicate purchases

Approved refunds are normally returned through the original payment method. If that isn’t possible, we’ll agree a secure alternative where permitted. We won’t deduct processing, administration or “refund protection” fees where a full refund is legally required.

We’ll process refunds without undue delay and within any applicable legal deadline. For statutory cancellation refunds where the law requires it, this means within 14 days after we’re informed of the cancellation. Your bank or payment provider may take additional time to display the payment.

If you accidentally buy the same course twice, contact us promptly before using the duplicate enrollment. We’ll review the duplicate payment and arrange the appropriate correction or refund. We don’t apply an automatic $2 duplicate-purchase penalty.

17. Course changes, upgrades and gifts

Each enrollment is for one named learner. You may buy a course as a gift, but contact us to arrange enrollment in the recipient’s name. An account that has been used can’t be shared, sold or transferred to another learner.

If you want to change course or move from Standard to Premium, contact us before buying a second course. Availability, any price difference and the treatment of existing progress or access time must be confirmed in writing. An upgrade doesn’t automatically restart your access period unless we agree that it does.

18. Job support and certificate acceptance

Job support provides guidance and resources. It doesn’t guarantee a job, an interview, a salary, a visa or acceptance by a particular employer, platform or authority.

Before buying, check any specific qualification, degree, nationality, experience, document or visa requirements relevant to your plans. Accreditation, learning-provider registration and an apostille serve different purposes; none guarantees acceptance for every role or destination.

19. Copyright and fair use

Course materials, quizzes, videos and downloads are protected by the rights of IntrepidTEFL and the relevant content owners. Your purchase gives you permission to use the material for your own training and reference, not to redistribute, resell, publish or share access to it.

Don’t upload paid course materials to public websites or services that make them available to others. Don’t impersonate another learner, falsify certificates or interfere with assessments or platform security.

If there’s evidence of serious misuse, we may temporarily restrict access while we investigate. Any further action, including ending access, will be proportionate and subject to your applicable legal rights.

20. Content updates, faults and complaints

We may correct errors and improve the course during your access period. We won’t use routine updates to materially reduce the content or support you purchased without an appropriate remedy.

If something isn’t working or the course doesn’t match what you bought, contact us with the details. We’ll investigate and offer the correction, access adjustment, refund or other remedy required in the circumstances.

If you’re unhappy with our response, ask for your complaint to be reviewed. Our internal decision doesn’t prevent you from using any consumer-protection, dispute-resolution or court rights available to you.

21. Privacy and accepting these terms

We use personal information to administer purchases, accounts, learning, support and certification, as described in our privacy policy at https://intrepidtefl.com/privacy-policy/. The learning platform and payment providers also apply their own relevant privacy and service terms.

Before paying, you’ll be given access to these terms and asked to accept them through checkout. Any separate consent needed for immediate digital supply or early-start services must be obtained separately where the law requires it.

If you have questions before enrolling, contact tutor@intrepidtefl.com. Please retain your receipt, course description and the terms supplied with your purchase.