Contact
IntrepidTEFL.
Choosing a course, getting into your account or checking a certificate? Email us with the details and we’ll help you find the next step.
Let’s get it sorted.
What can we
help you with?
Choose a topic for useful links and the details to include. The email buttons open a draft in your own email app for you to review and send.
Questions about choosing a course?
Tell us what you’d like to do with your TEFL training and which options you’re comparing. We’ll help you find the information you need.
- The 120-hour or 150-hour route you’re considering
- Whether you’re looking at Standard or Premium
- Your question about the content, support or certificates
Opens your email app. Review the draft and send it from there.
Let’s help you get back to learning.
Start with the access link in your enrollment email. If you’re still having trouble, tell us where you’re signing in and what happens.
- The email address you used to enroll
- Your course name and the page you’re trying to open
- The exact error message, or a screenshot of the issue
Opens your email app. Review the draft and send it from there.
Tell us which part you’re working on.
A specific lesson reference helps us understand the question. Explain what you’ve tried and where you need help.
- Your course name and Standard or Premium plan
- The unit, lesson or assessment you’re asking about
- The question or technical issue you’d like us to check
Opens your email app. Review the draft and send it from there.
Need help with a certificate or record?
Use the verification page for a certificate check. Email us if the record, certificate details or a document request needs a closer look.
- The holder’s name and certificate number, if available
- The course or completed stage involved
- What needs checking, correcting or explaining
Opens your email app. Review the draft and send it from there.
Have a payment or refund question?
Send the details that help us identify the purchase and explain what you’d like us to check. The published terms explain the refund conditions.
- The email address used for the purchase
- The course and order reference, if available
- A short description of the payment or refund question
Opens your email app. Review the draft and send it from there.
Include the account email and a description of the issue. Please don’t send passwords or full card details.
Check the simple
things first.
Use the course-access link in your enrollment email. If your course opens at tefl.institute, use the sign-in and password-reset options on that learning platform.
If you’re unsure which account to use, email us with the address you enrolled with and the course name.
Email about account access ↗My email address or password isn’t recognized.
Check that you’re using the email address from your enrollment confirmation. Type it again rather than relying on autofill, and check for accidental spaces. Use the password-reset option on the platform where your course is hosted if you need a new password.
The reset email hasn’t arrived.
Check spam or junk folders and confirm which address you requested the reset for. If you still can’t find it, email us with your enrollment address and the platform you’re trying to access.
The page keeps loading or won’t open properly.
Try a fresh browser window or another browser, then reopen the course link from your enrollment email. If the issue continues, tell us which device and browser you’re using and include the error message or a screenshot.
I used an older IntrepidTEFL website account.
If your course-access email directs you to the older website account, use that account’s sign-in route. The IntrepidTEFL student area is available for website accounts. Use the learning-platform account for a course hosted at tefl.institute.
Know where
to find the answer.
Our FAQs cover course content, prices, support, access periods and certificates. If you can’t find what you need, email us.
Browse the course FAQs ↗What support comes with Standard and Premium?
Standard includes 6 months of access and technical support. Premium includes 24 months of access and tutor support, plus more real lesson videos, scenarios with tutor-written feedback, practical tasks and the job support bundle. Tell us which plan you’re on when you email.
Where will I pay and learn?
You’ll pay securely and learn on our modern, private LMS at tefl.institute/intrepidtefl. Our expert teachers make and update the course content, and we offer the support.
Can you help with certificate verification or apostille questions?
Use the certificate page to check a record and read about digital certificates and document processing. If a receiving employer or authority has given you specific instructions, include those in your email so we can understand the request.
IntrepidTEFL
23 Victoria Avenue, First FloorHarrogate
HG1 5RD
United Kingdomtutor@intrepidtefl.com
For course and account questions, email us with the relevant details.
About IntrepidTEFL ↗Try a lesson
before you choose.
Explore our teaching approach for free, or compare the course routes. The 120-hour course starts at $27; the 150-hour course starts at $35.
The Course Enroll button opens 120-hour Premium at $39. You can compare all four options before continuing.